Fragrances4All ("we", "us", fragrances4all.com) respects your privacy. This policy explains what information we collect, why we collect it, and how it is used and protected when you use our website.
1. Information we collect
- Order information — your name, email address, and delivery address, collected at checkout to fulfil your order.
- Payment information — handled entirely by our payment processor, Stripe. Your card details are sent directly to Stripe and never touch or get stored on our servers.
- Contact messages — your name, email and message when you use our contact form.
- Shopping data — your cart contents are stored in a temporary session; your wishlist is stored only in your own browser (localStorage) and never sent to us.
2. How we use your information
- To process and deliver your orders, and to send order confirmations and tracking updates.
- To respond to your enquiries.
- To meet legal obligations (e.g. tax and accounting records).
We do not sell, rent or trade your personal information to third parties.
3. Sharing with service providers
We share data only where necessary to run the store:
- Stripe — payment processing.
- Our fulfilment partner — receives your name and delivery address to dispatch your order.
- Delivery carriers — receive your address and contact details to deliver your parcel.
4. Cookies & sessions
We use a single essential session cookie to keep your shopping cart working. We do not use advertising or cross-site tracking cookies.
5. Data retention
Order records are kept as long as required for legal, tax and warranty purposes. Contact messages are deleted once resolved. Session carts expire automatically.
6. Your rights
Depending on your location (including under UK/EU GDPR), you have the right to access, correct, export, or request deletion of your personal data, and to object to or restrict its processing. To exercise any of these rights, contact us via the contact page — we respond within one business day.
7. Security
The site is served over HTTPS, payments are processed by Stripe (PCI-DSS Level 1), and access to order data is restricted to authorised staff.
8. Changes to this policy
We may update this policy from time to time; the "last updated" date above always reflects the current version.
9. Contact
Privacy questions: contact form or info@fragrances4all.com.